The WP and Balta Warranty
Unlike many of the other manufacturers
we offer a written factory warranty card that is mailed to each customer
that purchases our flooring. The warranty stations are located in Dalton,
GA. and are honored throughout all of the United States. The WP, product
is guaranteed for 25 years against wearing, tearing, staining and heavy
home use. It also carries a warrantee for commercial use for 8 years.
The Balta carries a 20 to 25 year warranty depending on the product
line.
Your floor is registered under
your name with the company. We don’t rely on product inserts that don’t
spell out your warranty. Both, WP and Balta stands behind their products.
The
Rustic E WARRANTY
6) I will cover wear, stain, fade, and surface water damage on this
new laminate flooring product personally. Most manufacturers handle
claims thru certified inspectors which are expensive and usually only
have the manufacturer to answer to. I will personally handle all claims
that come into my office. All I ask is that you submit pictures of any
damage or defect so that I can personally take a look. I want you to
buy again so I want you to be happy. My future depends on it. I have
owned Heidemann Flooring for 31 years. That is longer than other manufacturer
of Laminate Flooring that now exists. You have my name on it……I
will be there when you need warranty service.
Return Policy
We will gladly refund the purchase price (less a 20% restocking fee and packaging and shipping costs we already paid) of any laminate flooring that is returned to us in sealed cartons that are in sellable condition. We cannot accept returns on boxes that have been opened since we cannot sell them as factory fresh merchandise to another customer. No refund will be made on trim pieces, underlay pad, and accessories since we pay the freight on the oversized trim and accessory items on initial order.
Freight policy 
The prices on this website include freight to anyone in the lower 48 states of the United States. We use several trucking companies throughout the US. There is no extra charge for freight to have it brought to your home. The free freight offer is for curbside delivery to your home or business.. This is not inside delivery. The truckers are not required to unload the pallets and bring them into your home. Curbside delivery means that you will have to have someone there who can take each 36lb box as it comes off the back of the truck and transport it to where you wish to keep it stored. If you wish inside delivery it is available at the customers expense. Usually inside delivery is an extra $75. to $150. depending on the time necessary for the truckers to unload it and bring it into your home. It is normally not difficult for the customer to avoid these charges and unload each 36lb boxes themselves and receive the freight free.
Payment Policy
We use Verisign to process credit card payments
made by customers. This is the most secure way to keep your credit card
and personal information safe and secure from prying eyes. I personally
assure your information is safe with me. Only trusted family members
are allowed to process your credit card. I accept the following Credit
Cards:
MasterCard
Visa
American Express
Discover
Most Debit Bank Cards
We also accept Cashiers Checks, personal checks, money orders and bank
drafts. We draw the line at chickens and grandkids..I already have
enough of them……..
All funds are payable in US Dollars. (Although the way the euro is headed
I might take those too!!!!
Compare
Rustic Elegance Laminate Flooring
(Visit the Rustic
E Manufacturing Website)
Look!!!!!! I installed every manufacturers laminate floor for the last
10 years. When you are on your hands and knees for that long you get
very familiar with the different manufacturers strong and weak points.
Since the customer is going to call the installer back if there are
problems, I learned quickly what features are needed to receive the
best laminate flooring possible. I have made trips to Europe over the
last 3 years and have been searching for a company that could incorporate
all of the best features I wanted to make a laminate floor that was
superior to the rest. After careful consideration, and 3 years of development,
I am now introducing my own product to our customers. Since I could
not buy a product already in production that contained all of the best
components, I retained one of the best laminate companies in Europe
to produce a floor that is the best that can be made. Carefully read
what I have written to see and COMPARE if you agree that my flooring
is superior to the others on the market.
The CORE
1) Almost all laminate manufacturers can reduce the price of their flooring
by using a core material that contains less material and is lighter
and less dense in the center. What does that do to the flooring? First
it is much more susceptible to water damage. The tighter together you
can get the core material the stronger that material is going to be.
The flooring will also be quieter when you walk on it and be more impact
resistant to denting. Unlike other manufacturers that use core materials
that are rated from 700-850 kg per sq meter my new laminate product
has a rating of 950 kg. This is the highest rating core material that
can be produced in laminate flooring. I am not aware of any manufacturer
that used this high of density in their core material that is presently
being produced. This is nothing less than the best!!! This gives you
the strongest product currently available.
The SURFACE
2) Most manufacturers downplay the wear ratings of their laminate floors.
Since the flooring industry has rating systems for consumers I feel
it is important that you know what they are and how they relate to your
flooring purchase. Laminate flooring is rated by wear rating numbers
that start with AC1. Each AC number higher than 1 translates into a
60% heavier wear layer than the previous number. In other words AC2
is 60% heavier wear rating than AC1. That means that an AC4 is 120%
heavier wear rating than AC2. Most of the floors that you have seen
at the local building center contain AC2 and AC3 wear ratings. My new
floor offers an AC4 rating…….which is a commercial rating
and carries a 25 year warrantee against wear, staining, fading, and
surface water damage. Don't settle for laminate floors that are rated
AC2 or AC3…..insist upon the higher AC4 rating for the most durability
and scratch resistance. I want only the highest wear ratings for my
customers.
The LOCKING MECHANISM AND FIT
3) I have discovered that many laminate floors on the market have a
very weak locking mechanism. You can take your them between your thumb
and index finger on most of them and break a corner off with little
pressure applied. I chose the strongest lock I could find for my new
product. It is thicker, and stronger than the others I have seen. Since
I used the 950 kg core material it is also much stronger overall than
any lock I have seen to date. The denser the core the stronger the material.
The lock on my product is very positive and strong and will stay locked
over the life of the laminate.
TEXTURE OF THE SURFACE
4) Look at most of the laminate floors on the market. Most have very
little texture and scream that they are not real wood. I had this new
product made with a very lifelike wood grain that looks and feels like
real wood. I had it made in both flat seam (coming soon) and 4 sided
beveled V-groove so you can have your choice of looks. Chose the flat
seam for easy cleaning and seamless lock. Or chose the V-groove with
the beveled edge for the most realist look of hardwood floors. Both
clean very easily since nothing will stick to the surface and only a
damp clothe removes most spills. Simply Vacuum the floor first and you
can use a solution of 1/4 vinegar and 3/4 warm water to clean the floor
back to new condition.
The BACKING
5) Many manufacturers don't seal their laminates well enough on the
back to reduce damage by water. I had a very heavy coating of melamine
applied to the back of my laminates. I then added a very nice rubberized
cushion to the back of the product to make it easier and faster to install.
If installed over wood you need nothing else under it. If you are installing
over concrete simply use 6mil plastic that you can easily get at Home
Depot in the paint department. If you are installing on a second floor
or upper floor in a condo you can add our noiseblock pad and make it
whisper quiet.
Now save from .40-.65 a sq ft on your laminate flooring with our new
floor w/ rubberized pad attached. No need to purchase padding to
go under your Rustic Elegance laminate flooring. We have already had
the pad attached to the back of our product for easy, clean installation.
This saves you time and money. It reduces your cost to install flooring
by .50-.65 sq ft
